Share Your Story

Price Gouging | Misleading Patients | Surprise Billing

We’re looking for stories of Texans who were mistreated by a freestanding ER or who received a surprise medical bill.

Texans are fed up with being held hostage by outrageous surprise medical bills. Whether your story is about a surprise bill you received, misleading information about a treatment or cost, or even just an outrageously high price for a service, please let us know. Help put an end to this crisis–share your story. After you submit it, we’ll review your story and contact you to get more information if needed.

You can submit your story via email or Facebook submission below, or by completing the form.

Submit via Email >Submit via Facebook Messenger >
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
DO NOT GO! They can charge whatever they want and will! I have a bill or $1700 for fluids and medicine after copay and insurance. They over charge on purpose and can get away with it. CONSUMER BEWARE!
CP P. - Houston, TX
Horrible. On an extreme scale. Go anywhere, but here. I asked for costs upfront. They would not furnish me with basic costs, but told me it would be $150 for the basic costs. It is more than $1250. There were no tests. They looked at the cut and said not stitches and we are done. The service was bad. The deception is unforgivable.
BRYAN H. - Houston, TX
DO NOT GO HERE EVEN IF YOU ARE ON YOUR DEATH BED!!! IT is an absolute scam! Your relatives will be paying your extravagant bills long after you're gone!!
LAUREN T. - Austin, TX
I was not exactly in a position to fill out a bunch of forms while holding a crying, sick infant and saw these "procedures" very clearly for what they are cash before care, profit before people.
NOMBRE D. - Austin, TX
I went in for a very minor emergency and was out the door in about an hour. I paid $150 as a co-payment and then received a bill for over $500 dollars with no description or details. Today (6 months after I went to this facility) I received another bill $246 again without any details or itemization. Avoid this place at all costs, I will have paid close to $1000 dollars for antibiotics and paid medication (with insurance). Again, do not go to this place-their billing is inconsistent and deceptive.
MATT S. - League City, TX